Careers

We want you

We are still fully operational and are hiring at this time. Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we have the most accurate and latest information on the threat of the virus. We are following updates and procedures from the government, public health and the World Health Organization. Our response and plans may adjust according to the recommendations from these organizations. The hiring process will align to these practices.

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Live to Play Sports Group Inc is an equal opportunity employer and values diversity. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment is decided on the basis of qualifications, merit and business need.

Outside Sales Rep

Location: Vancouver Island / Lower Mainland

Key Responsibilities:

  • Grow sales and brand representation within assigned territory to achieve sales targets
  • Manage all aspects of dealer business in terms of sales, sales training, merchandising, POP
  • Establish and maintain effective dealer relationships
  • Seek out and establish new sales opportunities
  • Forecast territory sales to support planning and activities
  • Coordinate and present product knowledge seminars on company products
  • Organize special events with dealers and with internal events team where required
  • Actively manage call schedule to ensure assigned territory is covered in a timely manner
  • Facilitate the credit process including credit limits
  • Respond to requests from sales, credit and merchandising
  • Follow up with warranty and service issues
  • Review pricing on program price sheets, and report any changes
  • Review sales by category for all key partners, and discuss with dealer
  • Follow-up with support of inside sales associate
  • Discuss territory strategy plans with inside sales associate where applicable
  • Reporting such as weekly sales plan, key territory information, preseason sales
  • Participate in sales training
  • Review sample account and sell off samples to maintain reasonable sample account amount
  • Utilize social media to connect with potential dealers

Applicant Should Possess:

  • Sales territory management experience
  • Demonstrated ability to accurately forecast, close sales and achieve sales quotas
  • Outside sales / Cycling retail related experience
  • Post-Secondary education preferred with emphasis on Business
  • Able to travel extensively, up to 50%
  • CRM experience
  • Excellent organizational and time management skills
  • Ability to work in a team environment
  • Effective verbal and written communication skills
  • A solid understanding of cycling product
  • Ability to use sales reporting to identify opportunities
  • As needed, work varying shifts such as evenings, weekends
  • Experience with Microsoft suite
  • Valid driver’s license and passport

Distribution Center Manager

Location: Port Coquitlam Head Office

Key Responsibilities:

The Distribution Center Manager is responsible for the regional warehouse operations including leading the warehouse team, monitoring storage requirements, establishing warehouse operational processes, procurement and maintenance of equipment and freight monitoring and negotiating.

We are looking for someone that has helped a business to build scale during a period of rapid growth. This includes understanding how our current paper-based warehouse processes could migrate to scanner technology and being the champion for that transition. Ideally you have led a distribution center that was located within the company’s head office.

  • Oversee all warehouse activities of a high-volume distribution center that ships globally
  • Strategic outlook and planning to identify and implement warehouse operational adjustments to support the business growth plan
  • Manager activities related to being located within a head office location
  • Lead warehouse team including staffing levels, scheduling, hiring, and performance
  • Engage and develop team through coaching, support and regular feedback
  • Train staff in all process, procedure, equipment and safety standards
  • Train backup for all areas in the warehouse operation; Shipping, Carousel, Picking, Packing, and Receiving
  • Responsible for the warehouse budget
  • Ensure all orders are shipped within the standard service guidelines and picking slips are invoiced daily
  • Maintain quality control on outbound shipments and schedule incoming shipments
  • Ensure that the Company’s freight service and cost objectives are met, negotiate as needed
  • Manage customs document and shipping arrangements with broker for all US bound shipments
  • Provide a safe working environment and lead the Health and Safety committee for the regional office
  • Inventory management including inventory counts
  • Analyze inventory and warehouse data, prepare and provide required reporting
  • Reconcile variances and record results as required
  • Process inventory adjustments for variances
  • Responsible for department KPI goals including action planning
  • Monitor repairs or maintenance of all warehouse equipment and supplies
  • Responsible for opening and locking-up to ensure the facility is secured
  • Ensure warehouse is kept clean and organized
  • Picking, packing, and freight logistics to support retailer and consumer ecommerce orders
  • Customer orders are accurate, and claims are verified in a timely manner
  • Assistance with integration of technology to support warehouse processes advancements

Applicant Should Possess:

  • Minimum 5 years of warehouse management experience
  • Post-Secondary education in Operations management or equivalent work experience preferred
  • Ability to lead a diverse warehouse team
  • Fully trained in all warehouse functions, forklift experience
  • Previous experience with developing & implementing policies, processes, and procedures
  • Strong organizational and attention to detail
  • Highly proficient in Excel, Word, MS Windows, & Outlook
  • Demonstrated ability to work independently, lead multiple projects, prioritize, and manage a high-volume of tasks, deadlines, requirements, and decisions
  • Ability to lift and/or move up to 50 lb for duration of shift, as needed
  • Ability and availability to work irregular or extended hours including nights, weekends as needed

Creative Lead

Location: Port Coquitlam Head Office

Key Responsibilities:

Reporting to the Creative Manager, the Creative Lead will produce the design vision and strategy for the assigned brands. This includes conceptual themes and style direction for all types of brand projects. The Creative Lead coordinates freelance contractors ensuring outputs are aligned to the brand vision.

  • Unifies the visual direction of assigned brands through strong conceptual capabilities
  • Concept, art-direct, and execute exceptional world-class design solutions that support all marketing initiatives including campaigns, channel content, product, retail and events
  • Aligns brand direction, touchpoints, and overall campaign narratives into channel execution and deliverables
  • Champions brand standard guidelines and ensures consistency
  • Leads campaign directives, photography, and videography
  • Coordinates freelancers including designers, photographers, and videographers from initial concept to final delivery.
  • Builds alignment around design direction and execution with key stakeholders across departments
  • Able to interpret creative feedback and data into iterative design
  • Uses a multi-revision process as part of meticulous workflow
  • Seeks and maintains a firm grip on the pulse of the bike industry and the creative/design landscape

Applicant Should Possess:

  • Knowledge and passion for the outdoor/cycling industry
  • Diploma in Graphic Design, Graphic Communications, related program, or equivalent work experience
  • 5+ years of creative design experience leading creative projects
  • Experience with art direction and preparing creative briefs
  • Expert graphic design chops including layout, typography, illustration, photography, and color
  • UI/UX knowledge is a plus
  • Fluent proficiency of Adobe Creative Suite, Microsoft Office, and Asana
  • Top notch communication and interpersonal skills with the ability to motivate others
  • Well organized with an ability to always meet deadlines
  • Prefers to work in a hands-on environment that requires imagination, flexibility, a can-do attitude, a sense of fun, and the desire to learn and grow

Inside Sales Rep

Location: Port Coquitlam Head Office

Key Responsibilities:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and Outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Applicant Should Possess:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Warranty Service

Location: Toronto & Port Coquitlam

Key Responsibilities:

The Warranty Service Technician performs technical service on a variety of bicycle components, including, but not limited to suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.

This role provides legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc
  • Repair and servicing of Rock Shox, SRAM, KS, Zipp, Cane Creek, Crank Brothers, Thomson and other related products
  • Work with other service technicians to process service items as a team
  • Ensure accuracy of returns, orders, service / repair work, and all other related transactions
  • Communicate with customers accordingly and resolve issues in a timely manner
  • Process returns/warranties and complete service per department procedures, using proper codes to correctly categorize returns. Proactively communicate persistent quality control issues within the department and to other departments as necessary
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics
  • Provide special events and technical support where needed

Applicant Should Possess:

  • College or University degree or equivalent experience.
  • Strong bicycle technical knowledge, able to access and repair most bike related issues.
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team.
  • Familiarity with LTP products or with the cycling industry is an asset.
  • Good computer skills and working knowledge of spreadsheets, word processing, and MS Office Suite.
  • Ability to speak and write in French is an asset.

Sales Enablement Specialist

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Align enablement with strategic initiatives to achieve company objectives
  • Design, develop and execute sales programs, assets and content that is applicable internally and to external dealers
  • Implement and deliver enablement content in-person and online
  • Develop training and communications to support effective adoption of new processes and training delivery
  • Identify opportunities to improve sales effectiveness, productivity and efficiency
  • Maintain content including tools, materials and presentations
  • Liaison across departments to deliver enablement initiatives
  • Participate in Sales Management strategic planning process in support of sales objectives
  • Develop the sales coaching strategy
  • Create onboarding programs for new sales reps and continues learning programs
  • Manages assigned sales tools and provides best practices
  • Measure and analyze program successes

Applicant Should Possess:

  • 5 years in a similar role and/or in Sales Management
  • Bachelor’s degree or equivalent
  • Full cycle enablement experience including training, onboarding, design, build and launch of programs
  • Experience with sales management, sales teams and customer service
  • Excellent communication and creative thinking skills
  • Advanced presentation skills in person and online
  • Project management experience and high level SOP skills
  • Excellent written and verbal communication skills
  • Advanced skills with Microsoft Suite (especially PowerPoint, Power BI, Word, Excel, and Outlook)
  • Strong Interpersonal skills

Warehouse Worker

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Location: Norco North Shore

Key Responsibilities:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Applicant Should Possess:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Location: Norco North Shore

Key Responsibilities:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Applicant Should Possess:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Location: Etobicoke, ON

Key Responsibilities:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Applicant Should Possess:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required