Careers

We want you

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

Service Technician

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding LTP products and services including but not limited to: product availability inquiries, product information, shipping status, warranty/returns
  • Repair and servicing of Rock Shox, SRAM, Hayes, KS, Zipp, 3T, Cane Creek, Crank Brothers, Thomson and other related products
  • Work with other service technicians to process service items as a team
  • Ensure accuracy of returns, orders, service/repair work, and all other related transactions. Communicate with customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to correctly categorize returns. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics
  • Provide special events and technical support where needed

Applicant Should Possess:

  • College or University degree or equivalent experience
  • 1 year experience
  • Strong bicycle technical knowledge, able to access and repair most bike related issues
  • Strong organizational and problem-solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is an asset
  • Good computer skills and working knowledge of spreadsheets, word processing, and MS Office Suite
  • Ability to speak and write in French is an asset

Warranty Technician

Location: Port Coquitlam Head Office

Key Responsibilities:

The LTP Warranty/Service Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Perform technical service on a variety of bicycle components, including - but not limited to - suspension forks, rear shocks, hydraulic brakes, seat posts and wheels.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed

Applicant Should Possess:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

  • College or University degree or equivalent
  • 1 year experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is a plus.

Experienced Permanent Bicycle Mechanic

Location: Norco John Henry Bikes

Key Responsibilities:

Here at Norco John Henry Bikes in beautiful North Vancouver we service every bike that comes through the door with the best mechanics, tools and resources possible. Weather it is a world cup race bike or a faithful old commuter we give the best service and at a reasonable price. We want you to join our team and become part of an enthusiastic and knowledgeable world class service department with an opportunity for growth and to improve your knowledge.

Applicant Should Possess:

  • At least 3-5 year’s previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Attention to detail and efficient and tidy work ethic
  • Ability to work under pressure in a fast paced work environment as well as being able to work as part of a team
  • Ability to talk to customers in a friendly and open manner, efficiently assess and diagnose their bicycle concerns and explain the repair service to the customer in an easy manner
  • Knowledge of the stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing.
  • Knowledge of the stripping and servicing of all types of dropper posts, including seals and IFP’s
  • A detailed knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls and if possible but not required, knowledge of electronic gear installation. Ability to troubleshoot and resolve issues under pressure but to the highest standard.

Warehouse Material Handler

Location: Port Coquitlam Head Office

Key Responsibilities:

  • Unload, sort, & put-away of inbound container freight.
  • Picking Customer Orders while operating Hi-reach Order Picker Forklift.
  • Labelling Customer Orders.
  • Packing Customer Orders.

Applicant Should Possess:

  • Be familiar with computers.
  • Be able to lift 50 lbs or higher consecutively throughout the shift.
  • Have forklift experience, preference given to certified operators.
  • Exhibit strong attention to detail.
  • Have Steel Toe Footwear (Required)
  • Not be afraid of heights.
  • Be able keep up with and excel in a fast pace environment.
  • Have trainability in all areas of the DC
  • Be trusted to work at times with minimal direct supervision while still achieving dept. goals.

Customer Service - Inside Sales Associate

Location: Toronto Office

Key Responsibilities:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory.
  • Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed in season

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset

Customer Service/Yakima Warranty & Tech Support

Location: Toronto Office

Key Responsibilities:

The LTP Sports Yakima Tech Rep will administer the day-to-day details related to supporting the LTP dealer base across eastern Canada. This position is tasked with providing industry renowned customer service, training and technical support for all LTP brands, with a focus on the Yakima brand of cargo management systems.

  • Frontline support of Yakima (and other LTP brands) as required. Via phone, web and email in both French and English.
  • Manage Product Integrity (Claims) working directly with Yakima and LTP buyer.
  • Facilitate both in-house and onsite training for new and existing Yakima dealers.
  • Process orders and return authorizations (RMA’s) for Yakima (and other LTP) items as needed.
  • Troubleshooting, technical support and warranty service for all LTP Sports brands.

Applicant Should Possess:

  • College or University degree or equivalent experience
  • Ability to respond quickly to customers, manage email and phone all while providing top-notch customer service.
  • Strong problem solving skills, flexibility, and the ability to work independently or with a team.
  • High level of project management and organizational skills.
  • Familiarity with car rack systems and products, and/or with the cycling industry is a plus
  • Above average computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required