Emplois

We want you

Attention : en raison de l'impact croissant du COVID-19, notre priorité absolue est la sécurité de nos employés et des mesures sont prises pour gérer efficacement notre réponse à l'épidémie. Par conséquent, nous suspendons temporairement nos entrevues. Nous vous encourageons cependant à continuer de postuler pour des postes s'ils vous intéressent et nous avons hâte de discuter avec vous très bientôt!

Depuis plus de cinquante ans, nous sommes l'un des principaux acteurs dans le marché du vélo, tant au Canada qu'à l'étranger. Notre entreprise fut d'abord dirigée par une seule personne dans une petite ville de Colombie-Britannique et nous sommes restés fidèles à cet héritage qui a contribué à nous faire progresser. Nous avons maintenant trois bureaux internationaux, deux centres de distribution et plus d'une centaine d'employés dévoués qui contribuent à notre succès continu dans l'industrie du vélo.

Nous travaillons fort, mais nous roulons tout aussi fort. Chez Live to Play Sports, il y a un espace réservé pour garer nos propres vélos, ainsi qu'une douche et des casiers pour inciter les employés à se rendre au travail sur deux roues. Il y a presque toujours quelqu'un qui est parti rouler quelque part, que ce soit sur la route ou en montagne, pour faire des sauts sur terre battue ou simplement pour une balade. Si vous désirez travailler dans un espace convivial où la culture dévouée et passionnée du vélo réunit des gens qui aiment le plein air, nous aimerions vous connaître.

Live to Play Sports Group Inc est un employeur qui valorise la diversité et favorise l’équité en matière d'emploi. Lors du processus de sélection, des mesures d'adaptation en matière d'accessibilité peuvent être fournies à la demande des candidates et des candidats. Ces derniers sont embauchés en fonction de leurs compétences, du mérite et des besoins de l'entreprise.

Developer, Back-end

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Maintain and support existing websites and applications
  • Resolve technical issues concerning website applications
  • Monitor website operations for uptime and availability
  • Optimize existing web designs and create new ones
  • Maintain and support online data connectivity with ERP
  • Manage and maintain databases required by website applications
  • Collaborate with creative and technical teams on site integration
  • Work with sales persons on dealer support issues
  • Develop and create new functionality and solutions based on business requirements
  • Design, program, and test web based solutions
  • Maintain program documentation and source code
  • Ongoing research of emerging technologies, frameworks, software, and techniques to support the ongoing development of websites
  • Provide direction for data integration and functionality of websites

Qualifications requises:

  • Bachelor’s degree in Computer Science or relevant experience
  • Understanding of web site architecture, design and web technologies
  • Web design and coding using Python, HTML, XML, Css. Visual Foxpro and Django would be nice to have
  • Understanding Web 2.0 techniques and frameworks (DHTML, Ajax, Jquery)
  • Required knowledge of MySQL database. Progress OpenEdge would be a bonus
  • Familiar with Object-Oriented programming
  • GUI design experience
  • Programming and analytical skills
  • Aptitude for learning new skills and a desire to keep up-to-date with new technologies
  • Project management
  • Time management
  • Ability to interact effectively with team members and other staff
  • Self motivated with a high level of initiative
  • Strong attention to detail

Sales Enablement Specialist

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Align enablement with strategic initiatives to achieve company objectives
  • Design, develop and execute sales programs, assets and content that is applicable internally and to external dealers
  • Implement and deliver enablement content in-person and online
  • Develop training and communications to support effective adoption of new processes and training delivery
  • Identify opportunities to improve sales effectiveness, productivity and efficiency
  • Maintain content including tools, materials and presentations
  • Liaison across departments to deliver enablement initiatives
  • Participate in Sales Management strategic planning process in support of sales objectives
  • Develop the sales coaching strategy
  • Create onboarding programs for new sales reps and continues learning programs
  • Manages assigned sales tools and provides best practices
  • Measure and analyze program successes

Qualifications requises:

  • 5 years in a similar role and/or in Sales Management
  • Bachelor’s degree or equivalent
  • Full cycle enablement experience including training, onboarding, design, build and launch of programs
  • Experience with sales management, sales teams and customer service
  • Excellent communication and creative thinking skills
  • Advanced presentation skills in person and online
  • Project management experience and high level SOP skills
  • Excellent written and verbal communication skills
  • Advanced skills with Microsoft Suite (especially PowerPoint, Power BI, Word, Excel, and Outlook)
  • Strong Interpersonal skills

Regional Sales Manager

Lieu de travail: BC

Tâches principales:

  • Lead the regional sales division team by inspiring, mentoring and coaching the team to achieve goals
  • Develop and execute the regional sales strategy to achieve the objectives of the company for revenue and market growth
  • Create actionable business and sales strategies by identifying key challenges, business climate changes and long-term goals
  • Build strong relationships with customers in the region
  • Identify and generate business opportunities
  • Assist in opportunity qualification and risk assessment
  • Develop and coordinate sales selling cycle and methodology, using refined metrics to ensure accountability
  • Ability to evaluate market trends and gather competitive information to identify trends that effect current and future growth
  • Manage reporting cycles, forecasts, pipeline and revenue expectations; develop and implement dashboards and metrics for analysis and predictability of the sales business
  • Budget responsibility for region
  • Work closely with departments across the company
  • Accelerate sales in the outdoor/lifestyle channels through balancing the in-store and online selling experience

Qualifications requises:

  • 5 years of experience in territory sales management, ideally in a leadership position
  • Cycling or outdoor lifestyle industry experience
  • Brand sales management experience
  • Proven B2B/B2C channel and distribution knowledge
  • Experience in strategic planning, budgeting and execution
  • Knowledge of contracting, negotiating, and change management
  • Knowledge of structuring sales quota goals and revenue expectations
  • CRM and digital experience
  • Highly proficient in Microsoft Office
  • Professional written and verbal communication and interpersonal skills
  • Ability to motivate teams within tight timeframes and simultaneously manage several projects
  • Willingness to work a flexible schedule as needed
  • Ability to travel up to 50% of the time

Customer Service Supervisor

Lieu de travail: West Canada

Tâches principales:

The Customer Service Supervisor is responsible for the Customer Service/Inside Sales and Warranty regional team. The team administers the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. They develop strategies to motivate and assist the inside sales team in driving sales with a focus on surpassing quarterly sales targets. This role reports to the Regional Sales Manager and works in conjunction with the Outside Sales team to achieve goals for the assigned geography.

  • Lead the Customer Service, Inside Sales and Warranty team, supervising the department’s day-to-day functions
  • Responsible for the planning and execution of customer service strategies
  • Establish team goals and ensure they are being achieved
  • Develop programs to drive sales with focus on surpassing quarterly sales targets
  • Report on KPI, metrics, accounts and provide analytics
  • Ensure that all staff are properly trained and following company customer service policies
  • Maintain knowledge level of team regarding product and technical capability
  • Facilitate communication between sales, warranty, credit, merchandising and warehouse departments
  • Ensure delivery of services within established time frames
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion
  • Monitor workloads and turnaround times in Customer Service, Inside Sales, Warranty and Repair
  • Maintain systems to ensure demands are met for maximum productivity
  • Assist with customers (phone, email, chat) as required
  • Coordinate set up and events such as product launches, shows, sales or meetings

Qualifications requises:

  • 3+ years of experience in leading a customer service team
  • Post Secondary education
  • Familiarity with LTP products or cycling product knowledge an asset
  • Strong working knowledge of Excel and the MS Office Suite (Word, Power Point)
  • Experience with eCommerce
  • Detail-oriented, an analytical problem-solver
  • Flexible, resilient, and adaptable to changes
  • Strong organizational and problem-solving skills, flexibility
  • Knowledge of CRM systems
  • Ability to speak and write in French is preferred

Warehouse Worker

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • A minimum of 1 year related experience in shipping or warehouse environment
  • Forklift experience, preference given to certified operators
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker. Full training provided
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Sales Associate, Bicycle

Lieu de travail: Norco North Shore

Tâches principales:

The role of the Sales Associate is to provide customer service on the sales floor of an established bicycle shop.

  • Provide exemplary customer service including greeting and ensuring needs are met
  • Engage in conversation with customers; listen to and qualify their needs in an open, friendly and efficient manner
  • Ensure all necessary jobs and tasks are completed such as the opening checklist, restocking merchandise, cleaning
  • Ensure all sale items are well labelled and properly displayed and/or merchandised
  • Ensure products are properly displayed and merchandised in the correct areas
  • Support other departments including the Service Manager and technicians as needed
  • Have a direct consciousness regarding environmental sustainability and reducing the stores waste footprint.
  • Assisting opening and closing of the store, as required

Qualifications requises:

  • 1-2 years retail experience, ideally in the cycling or outdoor industry preferred
  • Detailed and extensive knowledge of bicycles of all types
  • Attention to detail and efficient
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Experience with POS systems

Bicycle Mechanic/Bike Builder

Lieu de travail: Norco North Shore

Tâches principales:

  • Provide high level customer service through bike diagnosis and repair service
  • Efficiently assess and diagnose customer bicycle concerns and provide knowledge in a way that is understandable to the customer
  • Knowledgeable of suspension forks and shocks including servicing and tuning, suspension kinematics and bearing overhauls
  • Stripping and servicing all rear shock and forks from shim stack assemblies to damper servicing
  • Stripping and servicing of all rear shock and forks from shim stack assemblies to damper servicing, including seals and IFP’s
  • Build, tension and true wheels
  • Complete repairs as scheduled in a fast-paced service department
  • Schedule repairs as needed

Qualifications requises:

  • 2 year previous experience working in the service department in the cycling industry
  • Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
  • Knowledge of suspension forks and shocks, servicing and tuning, suspension kinematics, bearing overhauls Attention to detail and efficient and tidy work ethic
  • Knowledge of electronic gear installation preferred
  • Ability to work under pressure in a fast-paced work environment as well as being able to work as part of a team
  • Microsoft Excel and Word competency
  • Experience with POS systems preferred

Warehouse Material Handler

Lieu de travail: Etobicoke, ON

Tâches principales:

  • Unload and accurately receive incoming product; includes inspecting for and reporting damage to management
  • Pick and pack orders according to requirements
  • Ensure accuracy of order fulfillment and transfers (picking, loading, and shipping)
  • Complete production orders accurately and safely in a timely manner
  • Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
  • Operating a hi-reach order picker forklift
  • Assist in the warehouse, general housekeeping, cleaning and general maintenance
  • Performing other tasks as assigned by management

Qualifications requises:

  • Basic computer skills required
  • Forklift experience, preference given to certified operators
  • Will train on machine use (counter balance, reach, and order picker lift trucks)
  • Able to work at heights, position requires you to operate a high reach narrow aisle order picker
  • Ability to work independently without constant direct supervision
  • Extended time on feet; walking distances up to 200 feet
  • Manual dexterity and hand to eye coordination for operation of equipment
  • Frequent stooping, bending, walking, carrying, and lifting (up to 50 lbs.)
  • Strong attention-to-detail
  • Punctual and dependable
  • Be able to keep up and excel in a fast pace environment
  • CSA approved steel toe safety footwear required

Inside Sales Rep

Lieu de travail: Port Coquitlam Head Office

Tâches principales:

The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, reporting, and fulfilling all the needs & requests surrounding customer order management.

  • Service Canadian accounts and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, product inquiries, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business (achieving and exceeding targets) for assigned territories.
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed.

Qualifications requises:

  • 2 years of relevant experience
  • Post-Secondary education
  • Strong organizational and problem-solving skills, flexibility
  • Ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset